Last updated: November 2025

Welcome to Crispy Cleans Inc. (“we,” “our,” or “us”). By using our website, services, booking tools, or submitting any form of contact information, you (“you,” “your,” or “Client”) agree to be bound by the following Terms & Conditions.

1. Service Agreement

By booking any cleaning or maintenance service with Crispy Cleans Inc., you agree to the scope of work outlined in the confirmation email or invoice. We reserve the right to refuse service or reschedule based on access, safety, or environmental conditions.

2. Communications & SMS Consent

By submitting your phone number or email through our website, booking forms, online quotes, or chat tools, you consent to receive automated and/or direct communications from us, including:

  • Booking confirmations and reminders

  • Service updates and rescheduling notices

  • Marketing promotions and review requests

  • Follow-up service inquiries

SMS Terms:

  • Message frequency may vary

  • Standard message and data rates may apply

  • You may opt out at any time by replying “STOP” to any SMS message

  • For help, reply “HELP” or contact us directly

By providing your phone number, you confirm you are the account holder or have permission to receive messages at that number.

3. Email & CRM Usage

We use secure Customer Relationship Management (CRM) tools including GoHighLevel (GHL) to manage bookings, track service history, and send communication. All communications are stored securely and used only for operational or marketing purposes related to your service with us.

4. Data Collection & Privacy

We collect basic personal information (name, phone, email, address, service notes) to provide our services efficiently. We do not sell or rent your data. We adhere to Canada’s PIPEDA guidelines and only use third-party systems (e.g., Stripe, GHL) that meet compliance standards.

For more details, refer to our [Privacy Policy].

5. Booking Terms & Cancellations

  • All bookings require confirmation via SMS, email, or call

  • Cancellations or reschedules must be made at least 24 hours in advance

  • Late cancellations may incur a fee up to 50% of the scheduled service

6. Limitation of Liability

Our services are provided on a best-effort basis. We will not be liable for indirect or incidental damages, including loss of income or property issues not directly caused by gross negligence. Clients are responsible for ensuring access, safe conditions, and that valuables are secured.

7. Indemnification

You agree to indemnify and hold harmless Crispy Cleans Inc., its employees, agents, contractors, and affiliates from any claims, losses, or damages arising from your use of our services, communications, or breach of these Terms.

8. Governing Law

These Terms are governed by the laws of the Province of British Columbia, Canada. Any legal dispute shall be resolved in the courts of British Columbia.

9. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on this page. Continued use of our services implies acceptance of the most recent version.

10. Contact

For questions or concerns about these Terms or your data, contact:

Crispy Cleans Inc.
📍 Vancouver, BC
📞 778.715.3618
✉️ hello@crispycleans.ca